How do I cancel my subscription?

You have the option to cancel your PLUS subscription anytime by logging into your account and following these steps:

1. Go to "My Profile".
2. Click on "Update Settings".
3. Click on "Billings".
4. Select "Cancel Subscription".

It is important to note that cancelling the PLUS membership means multiple benefits will be lost.

When families cancel the PLUS membership, they lose multiple benefits, including:

• Recommended candidates from your hiring assistant
• Ability to manage and track your candidates
• 20% more profile views from the featured profile
• 5 background checks
• Payroll processing, withholdings, and tax filing

When nannies cancel the PLUS membership, they lose multiple benefits, including:

• 20% more profile views from the featured profile
• Early access to future new jobs

After you cancel your subscription, you will receive an email with the expiration date. You will still have access to all PLUS membership features until expiration, which means that nannies and families can continue using the PLUS features during this time.

If you're having trouble canceling your membership, please ensure that you are logged into the correct account. If you have already canceled, be sure to check your email for a confirmation message. 

To view the cancellation policy, you can go here: cancellation policy