What is your return policy?

Returns & Exchanges

We’re committed to providing you with quality designer pieces at the deepest discount possible. To do so, we are mindful of other costs such as returns processing. Additionally, because we’re refreshing our inventory daily to offer you a perennially refreshed selection, we’re unable to house some returned items in our warehouse.

This means we’re unfortunately unable to accept returns for some items.

Eligibility varies by product type and country. We are currently able to accept returns on eligible items shipped to the U.S., Canada, EU, and China addresses. Orders shipped to other countries are considered final sale.

The following return and exchange policy applies to orders shipped to U.S. addresses. For all international order information, including returns eligibility and how to create a return, please visit International Return or Exchange


Non-Returnable Items

Below, you will find a breakdown of non-returnable items shipped to a U.S. location. All other products are returnable. Please note that exceptions may apply, so you should always check a particular item’s product page to verify whether it’s returnable. COMPANY reserves the right, at its sole discretion, to revise the list of non-returnable items at any time.

 Swimwear must be returned in its original condition, unworn and with original tags and sanitary liners.

• Final Sale (all items that end in .99)
• Intimates and underwear
• Luxury or vintage products
• Beauty products
• Home products
• Baby & Kids gear (diaper bags, carriers, etc.)
• Baby & Kids furnishings and toys
• Fine jewelry

How to Create a Return or Exchange

International customers: visit our International FAQs for order information, including verifying whether your item is eligible and how to create a return.

Return to Store

All returnable items less than $500 USD can be returned to any U.S. location with the return slip, as long as the item was not shipped incorrectly or delivered damaged. To obtain a return slip:

1. Get started at our returns section.
2. Select Instant Merchandise Credit or Original Form of Payment.
3. Follow the prompts to print your return slip.
4. Bring your item(s), along with the printed return slip, to a store location. Our associates cannot process your return without the return slip.