It's easy to check the status of your order. First, visit online Order Status(Opens in a new window) and enter your username and password.
Once you sign in, select View Orders. This shows a summary of your most recent order. If you want to view a different order, select View more orders from the drop-down menu on the page.
On the Your Orders page, an order status message displays above each of your items. These messages include:
- Order Placed - We’ve received your order and payment information. Though you can’t make changes to your order right now, you’ll be able to when we start preparing your order.
- Order in Progress - We have all the information needed to complete your order. As soon as the item is ready, we’ll send you an update and prepare the shipment. You can still make changes to the order at this point.
- Preparing to Ship - We’re completing some final details before we ship your order. As soon as it ships, we’ll email you the delivery information. At this point, you can no longer make changes to the order.
- Shipped - You can use the “Track Shipment” button to follow your package online. This information will be available within the first 24 hours of shipment.
- Delivered - The package has been dropped off at the shipping address specified in your order. If you need to return any part of your order, you can initiate the process online.
- Shipping to Store - Your item(s) have shipped and are on their way to your local Store. We'll send a Pickup Notification email to you when it's ready for pickup. Please wait for the Pickup Notification email before arriving at the Store.
- Ready for Pickup - Your item is ready at the Store. Remember to bring with you the card you used for payment, or the order number and a valid photo ID.
- Picked up - Your item has been picked up from the Store.
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