Julie Andrews Community Manager

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Recent activity by Julie Andrews Recent activity Votes
  • 8-10-23 - Service Degradation

      8-10-23 - Service Degradation   We are currently experiencing a service degradation affecting the speed of data updates.  Our engineers are investigating this, and we will update you. You can se...

  • How to connect to VPN

    If your VPN doesn't work, or you're having problems with it, here's the latest connection info: VPN Connection information: 1.) Download widget. 2.) Install 3.) Log in 4.) Enjoy    If you are stil...

  • How do I unlock my account?

    If you are locked out of your account, please click on this link.   You should then see the screen below where you can enter you email or user name and be sent an SMS or email with further instruct...

  • Invoice Questions

      If you have a question regarding your invoice, please use the Submit a Request button above or click here.  Our team will review and get back to you as soon as we can. 

  • International Return policy

    check here

  • How do I reschedule an appointment?

        To reschedule an appointment, log into MyChart and click on Appointments and choose Reschedule Appts. Appointments can be rescheduled in MyChart when your appointment is more than 24 hours away...

  • How do I cancel an appointment?

      To cancel an appointment, log into MyChart and click on Appointments and choose Cancel Appts. Appointments can be cancelled in MyChart when your appointment is more than 24 hours away. If it’s wi...

  • How Do I Track My Order?

    A confirmation email is sent to the address on file for the member when their order ships. This confirmation email will contain a tracking link specific to the order or shipment where with 1 click ...

  • How Much Is Shipping?

    For International orders please see  International Shipping Charges: For items that are in our warehouse, we offer four shipping options for U.S. domestic orders:  30 Day Unlimited - $9.95 Stan...

  • Free Shipping on Orders Over $35

      FAST, FREE SHIPPING* No membership fees required! Need your order by December 24th? Sometimes shipping takes a bit longer during the holidays because our carriers are so busy. Res...