Technical Support

Troubleshooting

• 8-10-23 - Service Degradation
• Data discrepancies
• Resetting your device
• Troubleshooting tracking on the device
• What to do when the device is already installed

Documentation

• What kind of documents do I need?
• Documents required for prescription refills
• Document verification process

Hardware & Software

• How to connect to VPN
• What are the steps for requesting new hardware?
• Broken or stolen equpiment
• How do I do this technical thing?
• Troubleshooting: a step-by-step guide
• Troubleshoot your hardware

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Setup

• Application setup FAQ
• How do I do this thing in the product?
• How do I do this other thing in the product?
• How do I do these things in the product?
• Device configuration FAQ
• Before you get started - What to know

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