Julie Andrews Community Manager

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Recent activity by Julie Andrews Recent activity Votes
  • What is your return policy?

    Returns & Exchanges We’re committed to providing you with quality designer pieces at the deepest discount possible. To do so, we are mindful of other costs such as returns processing. Additionally,...

  • How Do I Unsubscribe From Emails?

    If you would like to stop receiving all marketing and promotional related emails from CUSTOMER, simply click here or visit the 'Email Preferences' section of 'My Account'. You can then click the 'U...

  • Do You Offer A Loyalty Program?

    Yes, COMPANY is a loyalty program for our members. Similar to an airline loyalty program, COMPANY Insider members can receive and redeem points. Points are collected for numerous activities on comp...

  • How can I cancel my order?

    Go to Your Orders. Click Cancel Items. Note: ... Select the check box next to each item you wish to remove from the order. If you want to cancel the entire order, select all of the items. Click Ca...

  • When will I receive my order?

    Actual shipping times will vary depending on the location of the location you are ordering from, and the shipping method you select.   Each seller provides their own estimated shipping times based ...

  • How do I track my order status?

    It's easy to check the status of your order. First, visit online Order Status(Opens in a new window) and enter your username and password. Once you sign in, select View Orders. This shows a summary...

  • Why are my items shipped separately?

    Some items are shipped separately and may have different delivery times and instructions. Billing for products shipped separately will take place at the time of the order. Products shipped separate...

  • What are the payment methods available?

    Payment Methods Supported For United States You can pay for your purchase using any of the payment options accepted in United States Visa Mastercard Discover JCB American Express Visa Electron Vis...

  • How can I know if my payment was successful?

    After you've entered your payment details, you'll normally get an order confirmation message on the screen.If you haven't received any confirmation, you should contact the web shop where you placed...

  • What are the shipping rates and surcharges?

    The following surcharge changes took effect Jan. 2, 2017, unless otherwise noted, for FedEx Express® and FedEx Ground® services.* Surcharge Name Applicable Services 2016...