Can I get an extension on my return due to Covid?

Brooke Anderson

• 2020年05月04日 20:34

I haven't been able to return an item due to the lockdown with Covid.  Even with the additional 30 days, I won't be able to get my items back.  Can I get an extension?

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  Claire

  • 2020年05月05日 18:24
  • 已编辑于

  Hi Brooke,

  Thanks for reaching out.  We understand these are difficult times, and that even the 30-day extension on returns (as outlined in our  Covid-19 precautions https://z3n-ecolling.zendesk.com/hc/en-us/articles/360042509532-COVID-19-Safety-Precautions)   may not be enough for some people.  If you use the Submit a Request option (found at the top right of the webpage) and let us know the details of your situation, one of our support representatives will be able to assist you.  Thank you for your business and patience.  We hope you are safe and well. 

   

  Best,

  Claire

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