Anne Community Manager

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  • Invoice Questions

      If you have a question regarding your invoice, please use the Submit a Request button above or click here.  Our team will review and get back to you as soon as we can. 

  • International Return policy

    check here

  • How do I reschedule an appointment?

        To reschedule an appointment, log into MyChart and click on Appointments and choose Reschedule Appts. Appointments can be rescheduled in MyChart when your appointment is more than 24 hours away...

  • How do I cancel an appointment?

      To cancel an appointment, log into MyChart and click on Appointments and choose Cancel Appts. Appointments can be cancelled in MyChart when your appointment is more than 24 hours away. If it’s wi...

  • How Do I Track My Order?

    A confirmation email is sent to the address on file for the member when their order ships. This confirmation email will contain a tracking link specific to the order or shipment where with 1 click ...

  • How Much Is Shipping?

    For International orders please see  International Shipping Charges: For items that are in our warehouse, we offer four shipping options for U.S. domestic orders:  30 Day Unlimited - $9.95 Stan...

  • Free Shipping on Orders Over $35

      FAST, FREE SHIPPING* No membership fees required! Need your order by December 24th? Sometimes shipping takes a bit longer during the holidays because our carriers are so busy. Res...

  • What is your return policy?

    Returns & Exchanges We’re committed to providing you with quality designer pieces at the deepest discount possible. To do so, we are mindful of other costs such as returns processing. Additionally,...

  • How Do I Unsubscribe From Emails?

    If you would like to stop receiving all marketing and promotional related emails from CUSTOMER, simply click here or visit the 'Email Preferences' section of 'My Account'. You can then click the 'U...

  • Why Is My Order In Review?

    Orders move to review status due to a discrepancy with billing or card information. To resubmit an order in review for payment, please visit "My Account" and select "Orders". Once the order in revi...