Anne Community Manager

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  • Why Can I See a One Dollar Charge On My Credit Card?

    The pending $1 charge that appears on your statement from Customer are not actual charges; they are pre-authorized holds to verify that there are sufficient funds in your account to cover the cost ...

  • Can I Use a Pre-Paid Credit or Gift Card on My Order?

    If you are attempting to use a Visa, MasterCard, or American Express pre-paid credit or gift card, please note the following: Pre-paid gift cards can't be combined with credit cards on a single or...

  • Is My Payment Information Secure?

    At Company, We use some of the best physical, electronic and administrative safeguards to make sure your information stays secure.In addition to our privacy policy, you can review Company’s securit...

  • Do You Offer A Loyalty Program?

    Yes, COMPANY is a loyalty program for our members. Similar to an airline loyalty program, COMPANY Insider members can receive and redeem points. Points are collected for numerous activities on comp...

  • How can I cancel my order?

    Go to Your Orders. Click Cancel Items. Note: ... Select the check box next to each item you wish to remove from the order. If you want to cancel the entire order, select all of the items. Click Ca...

  • When will I receive my order?

    Actual shipping times will vary depending on the location of the location you are ordering from, and the shipping method you select.   Each seller provides their own estimated shipping times based ...

  • How do I track my order status?

    It's easy to check the status of your order. First, visit online Order Status(Opens in a new window) and enter your username and password. Once you sign in, select View Orders. This shows a summary...

  • Why are my items shipped separately?

    Some items are shipped separately and may have different delivery times and instructions. Billing for products shipped separately will take place at the time of the order. Products shipped separate...

  • What are the payment methods available?

    Payment Methods Supported For United States You can pay for your purchase using any of the payment options accepted in United States Visa Mastercard Discover JCB American Express Visa Electron Vis...

  • How can I know if my payment was successful?

    After you've entered your payment details, you'll normally get an order confirmation message on the screen.If you haven't received any confirmation, you should contact the web shop where you placed...