Anne Community Manager

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  • When will I receive my order?

    Actual shipping times will vary depending on the location of the location you are ordering from, and the shipping method you select.   Each seller provides their own estimated shipping times based ...

  • How do I track my order status?

    It's easy to check the status of your order. First, visit online Order Status(Opens in a new window) and enter your username and password. Once you sign in, select View Orders. This shows a summary...

  • Why are my items shipped separately?

    Some items are shipped separately and may have different delivery times and instructions. Billing for products shipped separately will take place at the time of the order. Products shipped separate...

  • What are the payment methods available?

    Payment Methods Supported For United States You can pay for your purchase using any of the payment options accepted in United States Visa Mastercard Discover JCB American Express Visa Electron Vis...

  • How can I know if my payment was successful?

    After you've entered your payment details, you'll normally get an order confirmation message on the screen.If you haven't received any confirmation, you should contact the web shop where you placed...

  • What are the shipping rates and surcharges?

    The following surcharge changes took effect Jan. 2, 2017, unless otherwise noted, for FedEx Express® and FedEx Ground® services.* Surcharge Name Applicable Services 2016...

  • Where can I get more product information?

      Quality and completeness of product presentation in online retail has a quantifiable and direct impact on product sales. But, often, data is inaccurate, inconsistent, incomplete and even o...

  • What are products shipped from overseas?

    Your Guide to International Shipping Share   From Documentation to Destination     Shipping internationally is easier than you might think. Our online process leads you...

  • How long til my transfer goes through?

    PENSCO initiates fund transfer requests within two business days of receiving them. Non-cash assets may require additional documentation or time for review. You can call (800) 962-4238 to discuss t...

  • Ongoing costs

    These are the ongoing costs of service. You can use bulleted lists to highlight content:  Highlight #1 Highlight #2 Highlight #3 Text can be formatted however you choose. Even Colors! You can als...