Can I get an extension on my return due to Covid?

Brooke Anderson

• May 04, 2020 20:34

I haven't been able to return an item due to the lockdown with Covid.  Even with the additional 30 days, I won't be able to get my items back.  Can I get an extension?

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  Claire

  • May 05, 2020 18:24
  • Edited

  Hi Brooke,

  Thanks for reaching out.  We understand these are difficult times, and that even the 30-day extension on returns (as outlined in our  Covid-19 precautions https://z3n-ecolling.zendesk.com/hc/en-us/articles/360042509532-COVID-19-Safety-Precautions)   may not be enough for some people.  If you use the Submit a Request option (found at the top right of the webpage) and let us know the details of your situation, one of our support representatives will be able to assist you.  Thank you for your business and patience.  We hope you are safe and well. 

   

  Best,

  Claire

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